Be More 1-to-1 Programme with Enda Quealy

Terms & Conditions, Client Commitment and Refund Policy

Version: 1.0

Last updated: 11/11/2026

Business: B-MÓR Mental Wealth Ltd trading as B-MÓR

Registered address: Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Website: www.b-mor.com

These Terms apply to your purchase and participation in Be More, a private engagement delivered by B-MÓR Mental Wealth Ltd.

Please read them carefully before purchasing.

By completing your purchase and accepting these Terms at checkout, you enter into an agreement with B-MÓR on these Terms.

These Terms explain what we will provide, what we need from you, how the Programme works, the circumstances in which either party may end the engagement, and when a refund may be available.

1. Definitions

In these Terms:

"B-MÓR", "we", "us" or "our" means B-MÓR Mental Wealth Ltd trading as B-MÓR.

"Client", "you" or "your" means the person participating in Be More.

"Programme" means Be More.

"Engagement Period" means the initial period in which the core Be More experience is delivered, normally approximately four weeks from the agreed start date, subject to reasonable scheduling requirements and the needs of the work.

"Integration Support Period" means the six-week period beginning on the date your Integration Roadmap is sent to you.

"The Mirror" means the baseline and discovery process completed before the first private Session.

"The Switch" means the first private guided subconscious Session with Enda.

"The Amplifier" means the second private guided subconscious Session with Enda, informed by what has changed, emerged or become clearer following The Switch.

"Session" means either The Switch or The Amplifier.

"Post-Session Speed Journals" means the short reflection completed following The Switch and The Amplifier.

"Final Reflection" means the final reflection completed towards the end of the Engagement Period.

"The Moment" means the AI-supported reflection tool made available as part of Be More.

"Personal Transformation Insights Report" means B-MÓR's individual review and analysis of your Be More experience, including relevant changes, discoveries and patterns identified through the Programme.

"Integration Roadmap" means the personalised roadmap prepared by B-MÓR following the Final Reflection and final review of the Programme, bringing together selected B-MÓR tools, audios, guidance and practical activities relevant to where you are at that point.

"Office Hours" means the support made available by Enda during the Integration Support Period to help you use your Integration Roadmap and raise relevant questions that arise as you apply it.

"Programme Materials" means any audio, video, written material, protocol, tool, guide, course, form, report, roadmap, document or other resource provided or made available as part of the Programme.

"Client Commitment" means the participation requirements set out in these Terms.

"Meaningful Change" has the meaning set out in section 16.

2. What Be More includes

Be More is a focused private engagement built around the challenge, possibility or area of your life that matters most to you when you enter the Programme.

It includes:

  • The Mirror;
  • B-MÓR's review and preparation before the work begins;
  • The Switch, normally lasting approximately 90 minutes;
  • Post-Session Speed Journals and access to The Moment between Sessions;
  • The Amplifier, normally lasting approximately 90 minutes;
  • WhatsApp support during the Engagement Period;
  • selected B-MÓR tools, audios or protocols where Enda considers them useful;
  • the Final Reflection;
  • B-MÓR's final review of the work;
  • your Personal Transformation Insights Report;
  • your personalised Integration Roadmap; and
  • six weeks of Office Hours support during the Integration Support Period.

The private Sessions may combine hypnosis, energetic facilitation and interactive dream work. The balance and direction of each Session are responsive to you and to what emerges through the work.

The Programme is responsive rather than based on a fixed curriculum.

The Amplifier may continue working with the challenge you originally brought into the Programme, build on what changed during The Switch, explore something relevant that has emerged or become clearer, or develop the possibilities you want to take further.

This responsiveness is part of the Programme design.

3. What Be More is not

Be More is not:

  • business strategy or consultancy;
  • productivity training;
  • accountability coaching;
  • therapy;
  • counselling;
  • psychiatric treatment;
  • medical treatment;
  • diagnosis;
  • legal advice;
  • financial advice;
  • emergency or crisis support.

B-MÓR does not diagnose or treat medical, psychiatric or psychological conditions.

You remain responsible for seeking appropriately qualified professional support where needed.

4. Eligibility and suitability

You must be aged 18 or over to participate.

Before offering you a place, B-MÓR may consider information provided through your booking form, sales conversation and any relevant information you choose to disclose.

We may decide not to offer Be More where we reasonably believe:

  • another B-MÓR service would be more appropriate;
  • your needs fall outside the scope of the Programme;
  • you are seeking clinical, medical or emergency support;
  • your expectations are inconsistent with what the Programme provides;
  • you are unable or unwilling to participate in the required process;
  • another professional or service would be a more appropriate starting point;
  • the working relationship is unlikely to support effective delivery.

Acceptance onto Be More is a professional judgement about Programme fit. It is not a clinical assessment or diagnosis.

5. Consumer and business purchases

You may purchase Be More personally as a consumer or in connection with your business or profession.

Different legal rights may apply depending on the capacity in which you purchase.

Nothing in these Terms excludes any consumer right that cannot lawfully be excluded.

Where an organisation purchases the Programme for a participant, the person making the purchase confirms that they are authorised to do so.

6. Price and payment

The Programme fee is the amount agreed with you before purchase.

Your place in Be More is confirmed once payment has been successfully received.

7. Start date and timing

Be More begins with an approximately four-week Engagement Period, followed by a six-week Integration Support Period.

Your Engagement Period begins on the agreed start date.

The precise timing of the Engagement Period may vary reasonably depending on:

  • diary availability;
  • appropriate spacing between Sessions;
  • additional integration time where Enda considers it useful;
  • genuine circumstances affecting either party.

This flexibility does not turn the Engagement Period into an open-ended engagement.

By joining, you agree to protect sufficient time to complete the Programme with reasonable continuity.

Your Integration Support Period begins on the date your Integration Roadmap is sent to you and continues for six weeks.

The Integration Support Period is intended to help you apply your Integration Roadmap and continue using the relevant tools independently. It does not extend the initial Engagement Period indefinitely or create an entitlement to additional private Sessions unless separately agreed.

8. Statutory cancellation rights and early delivery

If you purchase as a consumer at a distance, you may have a statutory right to cancel within 14 days.

If you ask B-MÓR to begin providing Be More during that period, we may begin once any request, consent or acknowledgement required by law has been obtained.

If you then cancel during an applicable statutory cancellation period, you may be required to pay a proportionate amount for services already provided, where permitted by law.

Where digital content is supplied immediately, B-MÓR will obtain any consent or acknowledgement required by law before supplying it.

Nothing in these Terms affects statutory rights that cannot lawfully be excluded.

9. Programme access and resources

Your Programme may include access to resources through ThriveLearn, Telegram, The Moment or other platforms used by B-MÓR.

Your account may include access to resources such as:

  • Be More;
  • The Moment;
  • Deep Sleep Reset;
  • Stress Release Reset;
  • other B-MÓR tools, audios or protocols.

Access to a resource does not mean that you are expected to complete or use everything available to you.

Be More is deliberately not designed as a large content programme for you to work through.

Enda may recommend particular resources at the point they are most useful to your engagement.

The Moment is an AI-supported reflection tool intended to help you explore and reflect on what you are noticing. It does not replace Enda, professional advice, therapy, medical care or emergency support.

As with any AI-supported tool, responses generated by The Moment may not always be complete, accurate or appropriate to your individual circumstances. You remain responsible for your own decisions and for seeking appropriately qualified support where needed.

10. The Mirror and Programme reflections

The Mirror, Post-Session Speed Journals and Final Reflection form an important part of the Programme.

They help B-MÓR understand:

  • your starting point;
  • the challenge, possibility or change you want to explore;
  • where and how it is affecting you;
  • what you want instead;
  • what changes during the engagement;
  • what happens in real life between Sessions;
  • what remains unresolved;
  • what becomes easier, quieter, clearer or different.

You agree to complete these steps thoughtfully, honestly and with reasonable care.

This means giving sufficient attention to the questions and providing enough information for B-MÓR to understand your starting point and what changes during the Programme.

You are not expected to produce perfect or lengthy answers.

If a response is incomplete, unclear or appears inconsistent with other information you have provided, B-MÓR may ask you to clarify it.

This is to make sure the Programme is working from an accurate picture rather than to judge how you have answered.

If required Programme information has not been completed sufficiently for Enda to prepare properly, a Session may be postponed until it has been clarified.

11. Session preparation

The quality of The Switch and The Amplifier depends partly on creating an appropriate environment for the work.

For each Session, you agree to:

  • join on time and remain for the scheduled duration;
  • attend from a quiet and private location where you feel safe and able to relax;
  • take reasonable steps to ensure you will not be interrupted;
  • turn off phone, computer and other unnecessary notifications;
  • use a suitable device with working audio and camera;
  • ensure your device is charged or connected to power;
  • have a reliable internet connection;
  • make sure your device will not automatically sleep, lock or disconnect;
  • avoid driving, walking, working, multitasking or attending from a public environment;
  • make sure anyone nearby knows that you are unavailable during the Session;
  • arrive able to give the Session your full attention;
  • allow enough time to participate without needing to leave early or rush away immediately afterwards.

If the environment, technology or circumstances are not suitable for the work to be delivered properly, Enda may pause or reschedule the Session.

12. Client Commitment

By joining Be More, you agree to:

  • book The Switch and The Amplifier within the timeframe reasonably required for the Programme;
  • complete The Mirror fully and thoughtfully within the required timeframe before The Switch;
  • attend and prepare properly for both Sessions in accordance with section 11;
  • participate honestly and in good faith during both Sessions;
  • complete the Post-Session Speed Journals within the requested timeframe;
  • complete the Final Reflection fully and thoughtfully;
  • answer Programme questions honestly and with reasonable care;
  • tell B-MÓR if something material changes during the Programme that may affect your participation or the work;
  • raise concerns while the Programme is running so B-MÓR has a reasonable opportunity to respond;
  • avoid introducing unnecessary or conflicting intensive interventions during the engagement where they could materially interfere with the Programme;
  • take reasonable responsibility for protecting the time and conditions needed to participate properly;
  • take responsibility for your own decisions and actions;
  • use Programme Materials responsibly;
  • communicate respectfully with Enda and the B-MÓR team;
  • not use B-MÓR as a substitute for appropriate medical, psychological, professional or emergency support.

These commitments form part of the Programme design and are relevant to the refund commitment in section 17.

13. Other coaching, therapy and programmes

You may continue with coaching, therapy or other professional support that was already established before Be More, provided it remains appropriate for you to do so.

During the Engagement Period, you agree not to begin another intensive coaching, therapeutic, personal-development or change programme where doing so could reasonably overload, conflict with or confuse the Be More process.

If you are unsure whether something you are considering could interfere with the work, discuss it with B-MÓR first.

14. Support during and after the engagement

Be More is a private engagement rather than two isolated Sessions.

During the Engagement Period, relevant observations, developments or questions may be shared with Enda via WhatsApp using the support method provided to you.

This allows important developments to feed back into the Programme and, where relevant, into the direction of The Amplifier.

Following delivery of your Integration Roadmap, you will also receive six weeks of Office Hours support from Enda.

Office Hours are intended to help you:

  • use and apply your Integration Roadmap;
  • raise questions about the tools or resources selected for you;
  • discuss relevant things that arise as you apply the work in everyday life; and
  • continue developing your ability to work with new challenges, ambitions and opportunities independently.

Support does not provide:

  • unlimited coaching;
  • 24-hour availability;
  • emergency support;
  • crisis intervention;
  • business consultancy;
  • medical or therapeutic advice;
  • unlimited private calls;
  • additional private Be More Sessions unless separately agreed.

Technical, account and access issues should be sent to: support@b-mor.com

Integration Support Period

Your six-week Integration Support Period begins when your Integration Roadmap is sent to you.

Office Hours are designed to support you in applying your Integration Roadmap, using the tools and resources selected for you and dealing with relevant questions that arise as you continue independently.

B-MÓR may suspend or end Office Hours support where:

  • your communication or behaviour towards Enda or the B-MÓR team becomes abusive, threatening, harassing or otherwise inappropriate;
  • you repeatedly disregard reasonable boundaries around the purpose or use of Office Hours;
  • information arises indicating that the support you need is outside B-MÓR's scope, including where appropriate medical, psychological, psychiatric or emergency support is required;
  • continuing the support would, in B-MÓR's reasonable judgement, be inappropriate or unsafe.

Where support is ended for one of these reasons, this does not reopen or extend the no-change refund commitment in section 17 or the deadline in section 19.

Nothing in this section affects any statutory rights or remedies that apply independently of the no-change refund commitment.

15. Rescheduling, missed Sessions and continuity

You are responsible for protecting Session dates agreed with B-MÓR.

If you need to reschedule, please give at least 24 hours' notice wherever reasonably possible.

We understand that genuine emergencies and unavoidable circumstances happen.

Late cancellation, non-attendance, repeated rescheduling or avoidable delays will, however, be recorded as part of your Programme participation.

B-MÓR will normally arrange a replacement Session.

Repeated or avoidable disruption may affect your eligibility for the refund commitment because Be More depends on preparation, continuity and appropriate integration between Sessions.

Where disruption means the Programme can no longer be delivered effectively, B-MÓR may discuss whether the engagement should continue.

16. Meaningful Change

Be More does not promise that a particular predetermined external result will occur.

The Programme works with the underlying responses associated with the challenge being addressed.

Meaningful Change may therefore show up in different ways.

Examples include:

  • something that previously felt difficult feeling easier or less charged;
  • responding differently in a situation that previously triggered the old pattern;
  • reduced internal negotiation or second-guessing;
  • making or holding a decision more easily;
  • behaving differently;
  • communicating differently;
  • greater calm or clarity;
  • reduced pressure around a particular situation;
  • greater confidence or self-trust;
  • improved ability to switch off or be present;
  • improved sleep or recovery;
  • reduced automatic or compulsive behaviour;
  • a change noticed by another person;
  • recognising an old pattern earlier and responding differently;
  • a related issue becoming clearer or easier to address;
  • greater freedom or choice in how you respond.

Meaningful Change does not have to be dramatic.

It does need to represent a genuine shift from the starting point established through The Mirror and the Programme process.

17. Our commitment if the process produces no change

If you fully participate in Be More and, following the Final Reflection and B-MÓR's final review, there is no evidence of any Meaningful Change, B-MÓR will refund the Programme fee in full.

To qualify for this commitment, you must have materially completed the Programme as designed, including:

  • booking your Sessions within the required timeframe;
  • completing The Mirror fully and thoughtfully before The Switch;
  • attending both Sessions for their scheduled duration and being appropriately prepared for them;
  • participating honestly and in good faith;
  • completing the Post-Session Speed Journals within the requested timeframe;
  • completing the Final Reflection fully and thoughtfully;
  • communicating honestly about what has and has not changed;
  • raising any material concerns during the Programme so B-MÓR has a reasonable opportunity to respond;
  • informing B-MÓR of any material change in circumstances that may affect your participation;
  • avoiding preventable disruption to the Programme or the introduction of conflicting intensive interventions that materially interfere with the work;
  • otherwise complying with the material terms of this agreement.

A minor administrative error, isolated technical issue, unavoidable interruption or reasonable scheduling change by either party will not, by itself, entitle you to a refund or remove your eligibility for the refund commitment.

This does not affect your rights where B-MÓR has materially failed to deliver the Programme as agreed or where you have other rights under applicable law.

18. How a no-change refund is assessed

The refund commitment is evidence-based.

When considering a request, B-MÓR may review the relevant Programme record, including:

  • information provided before joining;
  • The Mirror;
  • the starting point and desired changes you identified;
  • Session attendance and preparation;
  • relevant Session notes;
  • your Post-Session Speed Journals;
  • your Final Reflection;
  • support communications;
  • concerns raised during the Programme;
  • changes you reported;
  • observations you reported from other people;
  • B-MÓR's final review.

Where a response in The Mirror, a Journal, the Final Reflection or another required step was materially incomplete or unclear, B-MÓR will normally give you an opportunity to clarify it rather than automatically treating the requirement as unmet.

A refund will not be refused because of an immaterial technical or administrative issue.

The assessment is whether:

having completed the Programme properly, there is evidence of any Meaningful Change from where you started.

The refund commitment does not mean that every hoped-for outcome must have happened already.

It does not apply simply because:

  • you wanted more change;
  • you wanted a change to happen faster;
  • one particular issue remains;
  • a particular external event did not occur;
  • circumstances outside the Programme affected an external outcome.

19. Requesting a refund under the no-change commitment

A request must be made in writing to: support@b-mor.com

Subject: Be More Refund Request

The request must be received within 14 days of receiving your Personal Transformation Insights Report and Integration Roadmap.

For the purposes of the no-change refund commitment, delivery of your Personal Transformation Insights Report and Integration Roadmap marks the completion of the core Be More process.

The six-week Integration Support Period that follows is designed to support you in applying your Integration Roadmap independently. It is not part of the assessment of whether Meaningful Change occurred during Be More and does not extend or restart the 14-day period for requesting a refund under the no-change commitment.

You should confirm that:

  • you completed the required Programme process;
  • you believe you experienced no Meaningful Change at all;
  • you would like B-MÓR to review the Programme record under section 17.

You do not need to prepare a lengthy argument or prove your case independently.

B-MÓR will review the relevant Programme record and may ask for clarification where needed.

Where the Programme has been completed as required and the evidence supports that no Meaningful Change occurred, the Programme fee will be refunded in full.

An approved refund will normally be returned to the original payment method within 14 days.

Following a full refund, access to Programme Materials will be removed and the Integration Support Period will end.

Nothing in this section affects any statutory rights or remedies that apply independently of the no-change refund commitment.

20. Voluntary withdrawal

You may choose to stop participating at any time.

If you wish to withdraw, tell B-MÓR in writing at: support@b-mor.com

Outside any statutory cancellation rights that apply, voluntary withdrawal after Programme delivery has begun does not automatically create a right to a full refund.

Where a refund or partial refund needs to be considered, B-MÓR will take reasonable account of matters including:

  • services already delivered;
  • preparation already undertaken;
  • Programme access already provided;
  • capacity reserved for your engagement;
  • commitments already made by B-MÓR;
  • any costs or losses reasonably arising from the cancellation;
  • any legal rights that apply.

B-MÓR will act reasonably and will not retain more than is reasonably justified by the circumstances.

A client who voluntarily leaves before completing the Programme is not eligible for the no-change refund commitment because the complete Programme process has not taken place.

Nothing in this section affects statutory rights that cannot lawfully be excluded.

21. B-MÓR's right to end the engagement because Be More is no longer the right fit

Although B-MÓR assesses fit before accepting a client, some things may only become apparent once the engagement has begun.

During the Engagement Period, if we reasonably conclude that Be More is no longer the right engagement for you or that we cannot responsibly or effectively continue the work, B-MÓR may end the Programme.

This may include circumstances where:

  • we believe we made the wrong initial fit decision;
  • your needs prove to be outside the scope of the Programme;
  • another form of professional support appears more appropriate;
  • information becomes known that would materially have affected our original decision to accept you;
  • the working relationship is not appropriate for effective delivery;
  • we do not believe the Programme can continue to the standard required.

Where B-MÓR ends the Programme for one of these reasons and you have not materially breached these Terms:

B-MÓR will refund the Programme fee you paid in full.

Following the refund:

  • the Programme ends;
  • no further Sessions or support will be provided;
  • the Personal Transformation Insights Report and Integration Roadmap will not be provided unless already completed;
  • any Integration Support Period will not begin;
  • access to Programme Materials will be removed;
  • neither party is required to continue the engagement.

Ending the Programme under this section does not represent a diagnosis or judgement about you.

It means B-MÓR no longer considers Be More to be the appropriate engagement.

22. Ending the Programme because of conduct or material breach

B-MÓR may pause or end the engagement where you materially:

  • behave abusively, threateningly, harassingly or inappropriately towards Enda or the B-MÓR team;
  • breach these Terms;
  • misuse or distribute Programme Materials;
  • record Sessions without permission;
  • intentionally misrepresent or withhold information materially relevant to Programme suitability;
  • repeatedly fail to attend or prepare for Sessions;
  • repeatedly fail to complete required Programme steps;
  • refuse to participate in the agreed process;
  • disregard reasonable Programme boundaries or instructions.

Where the Programme ends because of a material breach by you, any refund will be considered reasonably in light of the circumstances, services already provided and any legal rights that apply.

This is separate from B-MÓR ending an engagement because we believe we made the wrong fit decision under section 21.

23. No guaranteed external outcome

B-MÓR does not guarantee any particular:

  • revenue;
  • profit;
  • sale;
  • business growth;
  • career result;
  • investment result;
  • relationship outcome;
  • medical outcome;
  • cessation of prescribed medication;
  • cessation of alcohol or substance use;
  • diagnosis or treatment outcome.

Testimonials, case studies and client examples describe individual experiences only.

They do not guarantee that another client will experience the same result.

The refund commitment in section 17 relates to the absence of any Meaningful Change after proper participation in the Programme, not the achievement of a particular external result.

24. Medical, mental-health and emergency support

Be More is not medical care, psychiatric treatment, therapy or emergency support.

You are responsible for seeking appropriately qualified medical, psychological, psychiatric or other professional advice where needed.

You agree to tell B-MÓR about information you reasonably believe may materially affect your ability to participate appropriately in the Programme.

You must not:

  • stop prescribed medication because of Be More;
  • change medication on B-MÓR's advice;
  • use B-MÓR as a substitute for appropriate medical or psychiatric care;
  • rely on B-MÓR for emergency or crisis support.

If you are experiencing an acute mental-health crisis, are at immediate risk of harm or require urgent medical or psychiatric assistance, you should contact the appropriate emergency or clinical service in your location.

B-MÓR may pause or end participation where support outside our scope appears to be the more appropriate starting point.

Where this is a B-MÓR fit decision and you have not materially breached these Terms, section 21 applies.

25. Confidentiality

B-MÓR treats information shared through Be More as confidential client information.

This includes:

  • The Mirror;
  • Post-Session Speed Journals;
  • Session information;
  • support messages;
  • Programme notes;
  • Final Reflection;
  • Personal Transformation Insights Report;
  • Integration Roadmap.

Access is limited to people who reasonably need the information to deliver, administer or support the Programme.

Confidentiality may be limited where:

  • disclosure is required by law;
  • there is a serious risk of harm;
  • disclosure is necessary to protect legal rights;
  • B-MÓR needs appropriate legal, accounting, insurance or professional advice;
  • a complaint, refund request, chargeback or dispute requires relevant records to be considered;
  • you provide written consent.

Where commercially sensitive information is likely to form a significant part of the engagement, a separate NDA may be considered where appropriate.

26. Session recordings

Sessions are not provided as recordings.

You must not record a Session.

If B-MÓR proposes to record a Session for any reason, the purpose and handling of that recording will be explained to you.

27. Programme Materials and intellectual property

All Programme Materials are owned by or licensed to B-MÓR.

You receive a limited, personal, non-exclusive and non-transferable right to use them for your own personal development.

You must not:

  • share or distribute Programme Materials;
  • resell them;
  • reproduce or publish them;
  • upload them for use by other people;
  • teach or substantially reproduce B-MÓR processes or materials;
  • allow another person to use your Programme account;
  • use Programme Materials to create competing products or services;
  • distribute recordings, transcripts, prompts, documents or other protected material.

Where access is removed under these Terms, you must stop using any Programme Materials that you no longer have permission to access.

28. Privacy and data protection

B-MÓR processes personal data in accordance with its Privacy Policy.

Programme data may include:

  • contact information;
  • booking and payment records;
  • sales-call information;
  • fit and suitability notes;
  • The Mirror responses;
  • Post-Session Speed Journals;
  • The Reflections;
  • Session preparation and attendance information;
  • support communications;
  • relevant Programme notes;
  • Final Reflection;
  • refund, complaint or dispute records;
  • platform access information.

The Privacy Policy explains what data is collected, why it is used, who it may be shared with, how long it is retained and your rights.

Privacy Policy: LINK

29. Technology and circumstances outside our control

You are responsible for having suitable:

  • internet access;
  • device access;
  • working camera and audio;
  • email access;
  • access to Programme platforms;
  • Session environment.

B-MÓR will take reasonable steps to resolve technical issues caused by systems under our control.

We are not responsible for delay or disruption caused by matters outside our reasonable control, including:

  • your equipment or internet connection;
  • third-party platform failure;
  • power or communications outages;
  • illness or genuine emergency;
  • bereavement;
  • government action;
  • natural disaster;
  • legal restriction;
  • other events outside our reasonable control.

Where practical, we will communicate with you and make reasonable arrangements to continue or reschedule affected delivery.

30. Reasonable changes to delivery

B-MÓR may make reasonable changes to how the Programme is delivered where needed to:

  • improve delivery;
  • respond to what emerges in the work;
  • protect the quality of the Programme;
  • resolve technical or operational issues;
  • replace a platform, resource or delivery tool.

We will not materially reduce the core Programme you purchased without a reasonable justification.

31. Complaints and disputes

If you are unhappy with any aspect of Be More, contact: support@b-mor.com

Please raise concerns as early as reasonably possible so that B-MÓR has an opportunity to understand and respond to them while the engagement is still running.

A complaint does not automatically create a right to a refund.

Any refund request will be considered under these Terms and any legal rights that apply.

If a chargeback or payment dispute occurs, B-MÓR may provide the payment provider with relevant records, including:

  • payment and checkout records;
  • these Terms;
  • Programme participation information;
  • Session attendance and preparation records;
  • The Mirror, Post-Session Speed Journals and Final Reflection where relevant;
  • support communications;
  • access records;
  • refund or complaint correspondence.

Nothing in this section prevents you from exercising lawful rights through your payment provider.

32. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

Subject to that:

  • you remain responsible for decisions and actions you take during or following the Programme;
  • B-MÓR is not responsible for indirect or consequential loss;
  • B-MÓR does not accept liability for business, financial, relationship, investment or other external outcomes which were not guaranteed;
  • B-MÓR's total contractual liability will not exceed the amount you paid for the Programme unless applicable law requires otherwise.

Nothing in this section affects consumer rights that cannot lawfully be excluded.

33. Entire agreement

Your agreement with B-MÓR consists of:

  • any mandatory legal rights which apply;
  • any written offer-specific terms expressly agreed with you;
  • these Terms;
  • the Client Commitment contained within them;
  • the Welcome Pack;
  • the Privacy Policy;
  • relevant checkout information.

Any material variation to the standard Programme agreed by B-MÓR will be confirmed in writing.

34. Governing law and international clients

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights or consumer protections applying in your country of residence which cannot lawfully be excluded by these Terms or by the choice of English law.